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Media Technology | |
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Existing Business | |
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IVR Systems Background ► Strategies ► What We Can Offer ► Internet ► WAP ► Digital TV ► |
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New Business | |
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Telecommunications | |
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Internet
Integrating with the Internet. Expand your existing call centre to include the internet, transforming the operation into a fully integrated Customer Interaction Centre. Providing a business presence on the internet has many benefits: ¤ projects a professional image ¤ facilitates customer self-servicing ¤ reduces traffic through the call centre ¤ increases customer satisfaction ¤ and many more. However, get it wrong and it will have serious implications on your business. Traffic to your call centre will increase as a result of confused and frustrated customers complaining, customer satisfaction will decrease, and you can tarnish your brand. At Grovepark Consulting we have the experience to either enhance your existing internet offering, or work with you to develop this new delivery channel in a manner consistent with the rest of your business. If you are interested in obtaining more information, please contact us. |
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