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Customer Service Centre Excellence

General Practice

We offer a comprehensive service to existing businesses of all sizes across a variety of business sectors. Please click on the links below for more information.

Capacity Planning ►
Operational Reviews ►
Reward & Recognition Programmes►

Media Technology

Need to implement or improve your customer facing IVR system? ►

Looking to integrate your call centre with the Internet in a cost effective manner? ►

Need advice concerning WAP or Digital TV technologies? ►

Media Technology

Whether you require just a basic system or the advanced integration of the latest technologies, we can help. Ranging from the simple IVR application to a fully integrated Internet or Digital TV Customer Service Centre ►

We can also help you define your Customer Insight and Customer Segmentation processes and applications ►

General Practice

Setting up a new business is not easy. At Grovepark Consulting we can help navigate the business hurdles. Browse on the links below to see how we can help your business.

Start up checklist ►
Business Case ►
Capacity Planning ►
Call Centre Location & Facilities Management ►


		With extensive experience working with both telecommunications carriers and suppliers, we can help you navigate the complex service provider selection process. We can also help industry carriers and suppliers by working with them to define the Telecommunications products and services the market is looking for ►

General Practice

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Media Technology

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CRM

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