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Carrier Selection ► Supplier Selection ► Industry Information ► |
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Supplier Selection
Choosing Key Suppliers. When managing a call centre, several key suppliers to your organisation will be unique to the industry. Making the right decisions up front can pave the way for a smooth operation moving forward. What capacity planning and rostering software is the most appropriate to my business? Do we need the latest Computer Telephony Integration (CTI) software to make efficient use of the operation? What are the regulations concerning voice recording, and will offline access suffice? These and many more decisions need to be made on an informed basis. With extensive experience working with both telecommunications carriers and suppliers, we can help you navigate the complex service provider selection process. If you are interested in obtaining more information, please contact us. |
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